Privacy policy

Last updated: 4 October 2026 · Versión en español

1. Data controller

PISOK NUEVO HOGAR, S.L. (trading as Colibrí Finances)
Spanish tax number (CIF): B55451223 · C/ Polvoranca, 44 — 28921 Alcorcón (Madrid), Spain
Email: hipotecas@colibrifinances.com
Real estate credit intermediary registered with the Bank of Spain under no. E480, in accordance with Spanish Law 5/2019 of 15 March.

2. What data we process and why

When you fill in a form on this website (name, phone number and email), or you write to us on WhatsApp, we process your data in order to:

3. Legal basis

The legal basis is your consent, given when you submit the form, and the taking of steps at your request prior to entering into a contract (Articles 6.1.a and 6.1.b GDPR).

4. Recipients

We do not pass your data to third parties, except where required by law. If you decide to go ahead with the study of your mortgage, we will share with the partner banks the data strictly necessary to process your application, always with your knowledge. We use technology providers (web hosting, messaging) acting as data processors within the EU or with adequate safeguards.

5. Retention

We keep your data for as long as the relationship lasts or until you ask us to erase it, and afterwards, blocked, for the applicable statutory periods.

6. Phone calls

Our service lines may be answered by a virtual assistant, and calls may be recorded and transcribed. We use the recording, its transcript and a summary produced with artificial intelligence tools to log your request, prepare our team's response and the study of your transaction (including an internal assessment of your needs and circumstances) and, in anonymised form, to train our team. That assessment is for internal use only: it is not a decision by any bank and does not anticipate a bank's answer.

Legal basis: steps taken at your request prior to entering into a contract, and our legitimate interest; you may object at any time. No automated decisions with effects on you are made. We keep the recording, transcript and summary for as long as the business relationship lasts and, afterwards, for the applicable statutory periods; you may ask for them to be erased at any time.

Providers: ElevenLabs (voice assistant and transcription) and Anthropic (analysis), acting as data processors under a contract compliant with Article 28 GDPR; Zadarma (telephony) and Hetzner (hosting of our servers in the EU). ElevenLabs and Anthropic may process the data in the United States: ElevenLabs participates in the EU-U.S. Data Privacy Framework, and both apply the European Commission's standard contractual clauses included in their data processing agreements.

7. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to hipotecas@colibrifinances.com, attaching a copy of your identity document. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es). If you are in the United Kingdom, you may also contact the Information Commissioner's Office (ico.org.uk); if you are in Germany, your regional data protection authority.

8. Cookies and measurement pixels

This website uses advertising measurement pixels (Meta and Google) to measure the performance of our campaigns. Nothing is stored until you accept them in the cookie banner, and you can configure your browser to block them without affecting your use of the website. See our cookie policy.

9. International transfers

Our services are provided from Spain. If you contact us from the United Kingdom, Germany or another country, your data is processed in Spain under the GDPR. Where a provider processes data outside the European Economic Area, it does so under the safeguards set out in Chapter V of the GDPR (standard contractual clauses or an adequacy decision).

← Back